Refund and Cancellation Policy
Cancellation requests must be made promptly with the order or invoice number. Customized work may not be cancellable after approval, material procurement, activation or production begins.
Defective or incorrect supply
Customers should report a material defect, shortage, damage or incorrect supply within 48 hours of delivery with photographs or other evidence. If verified, Cuttack Printwala may correct, replace, re-perform or refund the affected portion.
Digital services
Activated or delivered software, subscriptions and digital services are ordinarily non-refundable except for duplicate charges, failed delivery or an unresolved material technical failure reported within seven days.
Refund timing
Approved refunds are normally initiated to the original payment method within 7-10 business days. Bank or payment-provider processing may take additional time.